1. Why are your prescription prices so low? 2. How much money will I save? 3. Are all drugs less expensive in Canada? 4. How does the quality of Canadian medications compare to American medications? 5. Can you fill prescriptions from American doctors? 6. Are all American drugs available?

Why are your prescription prices so low?
The Canadian government limits how much pharmaceutical manufacturers can charge for brand-name drugs when they are approved and caps subsequent price increases. As well, the currency exchange rate stretches your dollar even further. Each U.S Dollar is worth approximately $1.50 in Canadian Dollars

How much money will I save?
Our customers save on average 55%, which can amount to hundreds of dollars each year.

Are all drugs less expensive in Canada?
No. The majority are less expensive, but there are exceptions.

How does the quality of Canadian medications compare to American medications?
The Canadian government has very strict requirements for the manufacturing of medication in Canada. These requirements are very similar to the requirements in the US. Some of the the drugs sold in Canada are actually manufactured in the US and repackaged for sale in Canada. Generic medications are all manufactured in Canada under Canada's stringent requirements.

Can you fill prescriptions from American doctors?
Yes we can once a Canadian doctor has reviewed your "chart" and approved the prescription under his/her Canadian license

Are all American drugs available?
Not all drugs available in the United States are available in Canada...

Why do some drugs have different names in Canada?
These are trade or brand names registered by the manufacturer. In different countries manufacturers will often use different trade names. The medications have the same active ingredients, but may look different and have a different trade name. (For example Prilosec (U.S.) and Losec (Canada), or Augmentin (U.S.) and Clavulin (Canada)).

What is the difference between a brand name drug and a Generic drug?
A generic drug is a medication for which the original manufacturer has lost patent protection. Because of this, other manufacturers are allowed to produce and sell the exact medication at a lower more competitive price. The generic drug is the exact same medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.

Can I buy Valium, Tylenol #3 or similar medications from your pharmacy?
No, we legally cannot ship any narcotic or controlled substance across the border. We also will not sell any habit forming medications.

Why can Canadian Rx Network only fill a prescription for a maximum of 3 months?
Due to regulations put into place by the FDA, American citizens are only allowed to import a maximum of 3 months worth of medication for personal use. Any amount above this 3 month limit is not considered "personal use".

Is there a limit on how much I can buy?
Yes, you may purchase only a maximum of a 3 month supply of each of your medications. Provided that you have a valid prescription for that supply of medication. If your physician writes a prescription for more than a 3 month supply then we can fill those refills as they come due.

Is the dispensing fee charged for each prescription?
Our dispensing fees are included in our prices.

Will you accept my insurance policy?
Unfortunately, the insurance plans are not set up to accept claims from a foreign pharmacy. You will be issued a receipt with your prescription that you may submit to your insurance company, but there are no guarantees whether you can be reimbursed or not.

What do you accept for payment?
At Canadian Prescription Savers, we accept VISA, MasterCard, and personal checks. We do not accept any other method of payment.

I'm a new customer, how do I get started?
You must fill in the Patient History Questionaire , the Customer Agreement and fax or mail them to us along with your valid prescription. It's that simple!

1. Sign and fax it to us toll free at 1-800-PILLS-41 (1-800-745-5741)
2. Sign and mail to the following address:
    916 West Broadway
    Suite 700
    Vancouver, BC, Canada
    V5Z 1K7
     Phone: 1-800-PILLS-81 (1-800-745-5781)
   

What information does Canadian Rx Network need from me so that my order will be processed as fast as possible?
We need from you:

1. A Customer Agreement form. You can submit this to us in 1 of 3 ways:
         a) Submit it online
         b) Sign and fax it to us toll free at 1-800-PILLS-81 (1-800-745-5781)
         c) Sign and mail to the following address:
             916 West Broadway
             Suite 700
             Vancouver, BC, Canada
             V5Z 1K7
             Phone: 1-800-PILLS-81 (1-800-745-5781)
   
   
2. A Patient History questionnaire. You can submit this to us in 1 of 3 ways:
         a) Submit it online
         b) Complete it and fax it to us toll free at 1-800-PILLS-41 (1-800-745-5781)
         c) Complete it and mail to the following address:
             Canadian Rx Network
             916 West Broadway
             Suite 700
             Vancouver, BC, Canada
             V5Z 1K7
             Phone: 1-800-PILLS-81 (1-800-745-5781)
   
   
3. A valid American prescription. You can get us the prescription information in 1 of 3 ways:
         a) Fax us the original prescription that has been signed by your doctor.
         b) Give us your local pharmacy's name, phone number and fax number so that we may
              contact them to get a copy of the prescription (note: choosing this option can take up
              to one week longer to process.)
         c) Give us your doctor's name, phone number and fax number so that we may contact
              them to get a copy of the prescription (note: choosing this option can take up to one
              week longer to process.)
   
   
4. Your billing information: a credit card that is either Visa or Mastercard.

How long will my order take to process?
It takes 5 business days to process your prescriptions once we have your COMPLETE patient profile and your VALID American prescription, plus 7 to 10 business days for shipping.

Do I get charged a shipping charge for every prescription?
Shipping charges are $15.00 per package (not per drug) for prescription items.

What can slow down the process of my order?
At Canadian Rx Network, our goal is to get your medications processed within 5 business days, and 7-10 business days for shipping. Sometimes, this process can be slowed down slightly if:

1. We have to contact your doctor or pharmacy to get a confirm details of your prescription. Sometimes your local pharmacy or doctor may not get back to us right away, and this will therefore slow down the process.
2. Your credit card information is inaccurate or incomplete. Always ensure that you copy down your credit card information accurately, and ensure that all the fields are completed when filling in our on-line forms.
3. Your credit card company denies the purchase because it is from a foreign company. Sometimes as a security measure, credit card companies will deny purchases that are made in a foreign country if they can tell that you haven't traveled there recently. It helps if you are able to speak to your credit card company to let them know that a purchase from CanadianPrescriptionSavers.com will be going through on your credit card, so that they will know to permit this purchase.

What is your return policy?
All of our prescriptions are filled in Canada, and as such we must follow all applicable laws. The law states: The Pharmacist shall not accept the return for use or re-use of any portion of any drug or non-prescription medication We cannot accept returns, however all orders erroneously shipped will be reimbursed or refilled correctly.